We’re a consultancy focussed on helping your organisation, leadership teams and shareholders evolve by unlocking the full potential of your people in a changed world with our tailored three-phase strategic programme. You can find out more information in our About Potentuel page.

Our Potentuel framework delivers success by establishing a Universally Successful Destination with your people, for your people. A crystal-clear vision of where your business is heading, a north star for your people and the Potentuel phases that follow. It starts by agreeing a plan with a Potentuel Universally Successful Destination and bespoke framework, next are the three workstreams (detailed below), all three are developed and concurrently and continually optimised. Once completed, we analyse the findings and confirm execution. Workstream One People Engagement Engage talent and better still a leadership mandate that endorses future people plans, internal comms, employee brand and reward Potentuel Workshop with representative group of people, nominated by their colleagues Potentuel People surveys x2. Easy to digest. Gamified and NPS style Engage with and optimise the Universally Successful Destination People engagement KPIs Identify top 3 people issues and remedial plans Workstream Two Service Culture Use the unique Potentuel canvasses to unlock and curate ideas Potentuel Workshop with representative group of people, nominated by their colleagues Potentuel Open forum to clearly communicate and gain input from people Open forum to clearly communicate and gain input from people Identify the top 3 service culture initiatives Refine and optimise the Universally Successful Destination Workstream Three Customer Leadership Digest and create bespoke agenda from workstreams one and two Workshop with representative group of people, nominated by their colleagues Identify the top three customer leadership initiative Refine and optimise the Universally Successful Destination We provide you with a bespoke plan agreed upfront that transforms your business by combining the ambition and creativity of right to left vision with the discipline and certainty of left to right delivery.

Servant leadership is an altruistic approach to company culture where the leadership team put their people first. Rather than focusing only on the bottom line, people are the priority. People who feel supported, respected, and appreciated are more likely to be retained. As a servant, leaders must develop and empower their employees to reach their full potential. The servant leader builds a community and walks among the people. It almost goes without saying that this has a very positive knock-on effect on business and leads to long-term, sustainable growth. Our Potentuel approach will succeed with servant leaders who recognise this change and have the humility, inspiration and empathy to see it through. They are prepared to listen and are prepared to change. They want to know – good and bad – how their people feel and what they think. They are keen to prioritise and enact their new ideas.

A Universally Successful Destination is a crystal-clear vision of where the business is heading, a north star for people and the Potentuel phases that follow. The Potentuel approach is designed for organisations, leadership teams and shareholders that have realised the world has changed and that now is the time to develop a new relationship with their people and through them their customers. There is the opportunity to drive sustainable future business growth, competitive advantage - plus retain and attract talent in a post pandemic world. The Universally Successful Destination is the engine room of this approach. The ultimate prize enabling everyone to experience their full potential and play their part in the innovation and growth of their business.

Unlike the usual company vision or mission statement ‘word-crafting’ (that is presented to or even imposed on people), leadership teams and talent combine forces to create a new meaningful shared direction of travel - the Universally Successful Destination. It’s a crystal-clear north star, developed by everyone and backed by operational plans, metrics, and everyday deeds. Find out more.

Our illustrative framework shows how the programme can work over a six-month period. However, it is not a one-size-fits-all approach and each programme is bespoke to your people, culture, customers, shareholders and financial year.

Each programme is bespoke to each business. 10x ROI is the target, with your Potentuel investment reducing both capital expenditure (CapEx) and operational expenditure (OpEx), as well as improving customer and talent retention.