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Creating a Universally Successful Destination (USD) for Rail

The Potentuel approach is designed to help organisations, leadership teams and stakeholders to navigate through change. Rail is...

The Customer Experience Centre

We are seeing fundamental changes to how we work and how customers expect to be served. It is true across all market sectors. Many...

Do we have a Covid hangover?

The fallout from the pandemic continues to make headlines. From the big resignation, which reportedly saw 25 million Americans leave...

How is a Universally Successful Destination different to a company vision or mission?

What is a Universally Successful Destination? The Potentuel approach is designed for organisations, leadership teams and shareholders...

Let’s not get back to normal.

New normal? The old normal? Aren’t we really saying let’s get back to what’s ‘acceptable’. Which for too many people for far too long has...

The fight to retain employees and attract talent

Scott Dust talks of the pandemic driving ‘The Great Resignation’, where employees have a newfound motivation to find meaningful work. The...

Seven things leaders should focus on in a post-covid world

These are extraordinary times. Business models, leadership teams and structures as a whole need to adapt to the new reality. They need to...

Time to unlock people potential

These are extraordinary times. A new Covid economic and business ‘normal’ is taking shape in the light of current knowns and unknowns. A...

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