Apr 5, 20223 minCreating a Universally Successful Destination (USD) for RailThe Potentuel approach is designed to help organisations, leadership teams and stakeholders to navigate through change. Rail is...
Mar 14, 20225 minThe Customer Experience CentreWe are seeing fundamental changes to how we work and how customers expect to be served. It is true across all market sectors. Many...
Mar 7, 20224 minDo we have a Covid hangover? The fallout from the pandemic continues to make headlines. From the big resignation, which reportedly saw 25 million Americans leave...
Feb 23, 20222 minHow is a Universally Successful Destination different to a company vision or mission?What is a Universally Successful Destination? The Potentuel approach is designed for organisations, leadership teams and shareholders...