Apr 64 minPublic servants deserve more than a handclapAs we emerge from Covid and get back to normal, local government is making headlines again with debates around above-inflation pay rises,...
Apr 53 minCreating a Universally Successful Destination (USD) for RailThe Potentuel approach is designed to help organisations, leadership teams and stakeholders to navigate through change. Rail is...
Mar 145 minThe Customer Experience CentreWe are seeing fundamental changes to how we work and how customers expect to be served. It is true across all market sectors. Many...
Mar 74 minDo we have a Covid hangover? The fallout from the pandemic continues to make headlines. From the big resignation, which reportedly saw 25 million Americans leave...
Oct 6, 20213 minSeven things leaders should focus on in a post-covid worldThese are extraordinary times. Business models, leadership teams and structures as a whole need to adapt to the new reality. They need to...
Sep 27, 20214 minTime to unlock people potentialThese are extraordinary times. A new Covid economic and business ‘normal’ is taking shape in the light of current knowns and unknowns. A...