Apr 6, 20224 minPublic servants deserve more than a handclapAs we emerge from Covid and get back to normal, local government is making headlines again with debates around above-inflation pay rises,...
Apr 5, 20223 minCreating a Universally Successful Destination (USD) for RailThe Potentuel approach is designed to help organisations, leadership teams and stakeholders to navigate through change. Rail is...
Mar 14, 20225 minThe Customer Experience CentreWe are seeing fundamental changes to how we work and how customers expect to be served. It is true across all market sectors. Many...
Mar 7, 20224 minDo we have a Covid hangover? The fallout from the pandemic continues to make headlines. From the big resignation, which reportedly saw 25 million Americans leave...